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Here are some frequently asked questions to enhance your shopping experience. Your feedback is valuable to us, so if you have any inquiries, feel free to reach out via email at support@oh-my-look.com.
REFUNDS & RETURNS:
How do I return or exchange an item? - Our Guarantee. Our return policy spans 14 days from the delivery date to your address. To ensure customer satisfaction, we accept returns for all undamaged items within this period. While we're confident in the quality of our curated products, if you wish to make a return, please contact our support team at support@oh-my-look.com. We'll respond within 24 hours to guide you through the process.
What if the item I ordered arrives broken or damaged? In the rare case of a flaw or fault, contact us within the first 7 days of receiving the item at support@oh-my-look.com, and we'll promptly address the issue.
PAYMENT & DELIVERY:
What types of Payment do you accept? - All Standard Payments. We accept Visa, Mastercard, and American Express.
Which currency will I be charged in? All orders are processed in USD, regardless of the displayed cart currency.
Will I have to pay customs? For most countries, customs fees are not applicable, but it may vary based on your location and order quantity.
What are your shipping options? - Limited by volume. Currently, we offer one standard shipping option. Visit our shipping page for detailed information on shipping times by zone.
Where do you ship from? Our fulfillment centers are primarily located in the United States, Eastern Asia, and Western Europe. Regardless of the shipping location, our expert handling team ensures products arrive in perfect condition.
How long will it take for my items to arrive? Shipping times vary (7-15 business days) based on customer location, product demand, and shipping location.
How long will it take to dispatch the order? Orders usually dispatch within 1-3 business days, with a maximum of 5 business days during peak times.
Do you ship Worldwide? Yes! We offer worldwide shipping for all our products, and it's absolutely FREE.
PRIVACY & SECURITY:
Is Checkout on this site safe and secure? Absolutely! Our site employs SSL encryption to secure and protect all purchases.
Will my information be sold if I enter my email address? Rest assured, we do not sell customer information. Email usage is strictly for follow-ups, newsletters, promotions, and discount coupons.
DIDN'T FIND YOUR ANSWER?
Feel free to contact us at support@oh-my-look.com. We're here to help!